I have found this cup my favorite. The best way to use loose tea, the cup is high quality and keeps the tea warm for much longer than regular tea cups which is great when you are working at the computer or desk job. I have given them as gifts and always get great notes of appreciation for something that works well.
After a friend gave me a few pyramids last winter, I fell in love with Winter Chai. It was not available for a month or so and finally when the loose tea became available, I placed my order which arrived promptly. I offered the tea to a few friends on a cold evening and they all loved it. So I placed another order and added 4 steeping cups and infusers for holiday gifts. UPS lost my package and I reported it to Tea Forte customer service. They graciously replaced my order. Now I have some fantastic tea and customer oriented company that I will recommend to many friends and family members.