This was a gift for someone who loves the leaf design on each bag of tea. I was afraid of having it shipped to Hawaii without damage. It came in a large box with other items we had purchased. The outer box was punctured, but fortunately, the set of 6 was not damaged. We were lucky. I think the packing needed to be done more carefully so that the other boxes with the set of six are cushioned with bubble pack, styrofoam, or some other packing material. Lastly, I think that the cups would be complete with the lids. Please consider selling them with the lids.
I'm only giving this 4 stars because of the packaging and then some more trouble with my replacements. Otherwise...it would be 5 because these cups are beautiful and well made. The package arrived with little to no insulation for the cups aside from thin cardboard slots that fit around them. Two of my cups on the bottom was broken. Thankfully, my customer service rep was amazing and ordered me 2 replacements. I only received one of the replacements. Again, my customer service rep was helpful and sent out another cup. It's certainly worth the trouble, but I feel packaging should be much more careful or even have these pretty cups placed in their own product box instead of loose with no branded packaging.