After a friend gave me a few pyramids last winter, I fell in love with Winter Chai. It was not available for a month or so and finally when the loose tea became available, I placed my order which arrived promptly. I offered the tea to a few friends on a cold evening and they all loved it. So I placed another order and added 4 steeping cups and infusers for holiday gifts. UPS lost my package and I reported it to Tea Forte customer service. They graciously replaced my order. Now I have some fantastic tea and customer oriented company that I will recommend to many friends and family members.