I liked the cups so much that I bought more to give as Christmas gifts for my tea drinking friends 😊. The outside of the cup is just warm to your hands but the Ta side stays hot for a long time. It comes with a really nice stainless steel infuser, a ceramic lid to match the ceramic cup and nicely packaged in its own box. During my last order, 2 of the Kati cups were damaged and I thought oh, now I’m going to have to jump through hoops to get replacements. When I called tea fortes CustomerCare and explained the situation they immediately afford to send me 2 new cups. No hassle, just friendly service. Within a few days I did receive the new cups in perfect condition and in time to give them during the Thanksgiving holiday. I love tea forte's teas, serve ware and their customer service. By the way, the cups are much nicer looking in person than on the web. They are well made and very attractive.
The size is just perfect. Not as tall and a bit wider than I expected. It feels so good to drink from. The infuser is great and fits in other cups as well! I ordered it just in time for Fall and the design is so beautiful!! It looks like a piece of art where ever I place it. 🌟