I am not sure how this happened as the cup is made for hot beverages. After owning the cup for 1.5 months, I thought there was a stain I cold not remove, turns out the inside has developed a crack. The cup was never dropped and there is no damage to the outside. I am pretty sad as I loved the pattern and the size with the covered steeping top. I will update this review and let you know how customer service responds to this problem.
Orange is my favorite color and the mandala design is gorgeous. I ordered one immediately. Unfortunately, the first time I used it, the outer layer cracked when I poured hot water in it. I used a tea bag instead of the metal filter, but I can’t imagine that caused the crack. I called customer service and they couldn’t be nicer or more helpful. She put a replacement in the mail the same day. I hope my experience was just a one off because I love this cup very much. Still a customer for life.
I love my new Chakra cup! It is super high-quality, and the color and design are fabulous...making the tea steeping and sipping process all the more enjoyable! The orange background is a mat color and feel, and the white design is slightly raised and glossy. Overall a great feel and tea experience. Tea Forte's KATI Steeping cups are the BEST! Not sure what I would do without them!