I am not sure how this happened as the cup is made for hot beverages. After owning the cup for 1.5 months, I thought there was a stain I cold not remove, turns out the inside has developed a crack. The cup was never dropped and there is no damage to the outside. I am pretty sad as I loved the pattern and the size with the covered steeping top. I will update this review and let you know how customer service responds to this problem.
Orange is my favorite color and the mandala design is gorgeous. I ordered one immediately. Unfortunately, the first time I used it, the outer layer cracked when I poured hot water in it. I used a tea bag instead of the metal filter, but I can’t imagine that caused the crack. I called customer service and they couldn’t be nicer or more helpful. She put a replacement in the mail the same day. I hope my experience was just a one off because I love this cup very much. Still a customer for life.
Although described as cool to the touch this cup does not live up to its hype. It's actually too hot to handle for some considerable time after the several minutes or so of steeping. This is a downside. As is the fact that the cover and the infuser are also too hot to touch. A design fault that needs correcting.
I love my new Chakra cup! It is super high-quality, and the color and design are fabulous...making the tea steeping and sipping process all the more enjoyable! The orange background is a mat color and feel, and the white design is slightly raised and glossy. Overall a great feel and tea experience. Tea Forte's KATI Steeping cups are the BEST! Not sure what I would do without them!