I purchased the Tea Over Ice Pitcher Set for my mom for Mother's Day and she absolutely loves it. Maybe more important, though, is how great this company was to work with. Obviously, shipping during the pandemic has been problematic. Tea Forte shipped the package promptly and I expected a delay in delivery. However, two weeks after the expected arrival date, my mom still hadn't received the package. When I checked the tracking number, the Post Office reported that the package was delivered, basically on the date it was expected. Still, my mom had not received the package, so I started to investigate. Turns out the Post Office claimed they delivered the package to the wrong address, but when my parents neighbors said they never received a package (they're great neighbors who always help my parents), the Post Office said it must have been stolen from their porch. Even worse, the Post Office said they couldn't/wouldn't reimburse me for the lost package, and they suggested I contact the company. I felt like this was the Post Office's error, so they should be responsible, but I reached out to Tea Forte anyway and explained the situation. Without hesitation, and with no further questions asked, Tea Forte sent my mom a new Tea Over Ice set with no additional charges to me! I couldn't believe they were willing to make up for a mistake that wasn't even theirs! I fully expected to eat that money and buy another tea set, but sure enough, within 24 hours of contacting Tea Forte, I received confirmation that a new package had shipped. Thank you, Tea Forte! The post office lost my original order and wouldn't compensate me, but Tea Forte sent a new package without a question!
It’s so much fun! I bought the 5pk iced tea sampler. I tested a different flavor each of the 5 days. It was easy and fun to prepare each day. Now I’m reordering my favorites. I’ve recommended it to all of my friends. I know you’ll love the tea over ice pitcher set, too!
I had this presentation served to me while on vacation in Mexico, getting a good glass of iced tea was not easily found. I asked what the pyramid shaped brand was the rest us history. The clean refreshing iced tea is now my go to brand. I have given the pitcher set as gifts, everyone has loved it as much as I love mine.