Although described as cool to the touch this cup does not live up to its hype. It's actually too hot to handle for some considerable time after the several minutes or so of steeping. This is a downside. As is the fact that the cover and the infuser are also too hot to touch. A design fault that needs correcting.
I purchased a chakra teacup and loved it. Unfortunately, the cup did develop a small crack on the inside of the cup that started to grow over time- this was not due to being dropped or misused. I contacted the company and they very happily replaced my entire cup (including the awesome silver strainer). In today's world, I am so happy when a company has great customer service. I will now come back and purchase more because I know they are an honest company and I do love their products. ( I did have to provide pictures of the inside and the outside to prove there was damage so don't think that you can get a free cup- haha :) ) Seriously, thank you Tea Forte! I still love my cup!!!
I am not sure how this happened as the cup is made for hot beverages. After owning the cup for 1.5 months, I thought there was a stain I cold not remove, turns out the inside has developed a crack. The cup was never dropped and there is no damage to the outside. I am pretty sad as I loved the pattern and the size with the covered steeping top. I will update this review and let you know how customer service responds to this problem.