Customer Experience FAQs

Shipping, Returns & Warranty Information

What types of shipping do you offer, and what are your rates & return policies?

For information about our shipping rates, return policy and warranty information, please see our Shipping & Returns page.

Ordering & Payments

What are your accepted payment methods?

Tea Forté accepts Visa, MasterCard, American Express, Discover, PayPal and Pay with Amazon. Please note, Pay with Amazon is NOT Amazon Prime, it is merely using the payment method from your Amazon account. All transactions are in U.S. Dollars.

Can I use pre-paid Gift Cards to pay for my order?

YES. When using a pre-paid Gift Card from VISA, MasterCard or AMEX, enter the pre-paid Gift Card number in the Credit Card field in Payments. When using prepaid gift cards, the amount on the card must MEET or EXCEED the amount of your online order. For example, if you have a $50 VISA Gift Card, and your order total is $75, your gift card will be declined, because the card does not have enough funds to cover the entire order total.

Some stores and websites offer their own Gift Cards or Gift Certificates. When used, they simply deduct the amount of the card (for example $50) from your online order total (for example $75). You then pay the remaining balance with a credit card or payment of your choice ($25). Our Tea Forté Gift Certificates and Tea Forté E-Gift Cards work this way.  

Do you have gift certificates?

YES. Our Gift Certificates are a perfect alternative to guessing someone's favorite tea blend or product. You may print the certificate from our website and deliver in person, or, send it via email. Since we do not send a physical certificate or card, there is no shipping charge for Tea Forté Gift Certificates. NOTE: Gift Certificates apply only to the cost of product(s) and associated taxes in your order, they do not apply to shipping charges for an order. Only one Gift Certificate can be used per order. If you would like to apply multiple gift certificates to an order, please contact our Customer Experience department for assistance. Promotions or savings of any kinda cannot be applied to the purchase of a Tea Forté Gift Certificate. 

How do I check my gift certificate balance?

If you used a portion of your Gift Certificate, your remaining balance will be saved in your Tea Forté account. To check your Gift Certificate balance, sign in to your Tea Forté Account and click on the tab Gift Certificates.

Do you collect sales tax?

Tea Forté currently collects U.S. sales tax on all orders shipped within the United States. In some cases, additional tax will be charged at the city and/or county level.

Tea Forté charges a GST/HST rate tax for all orders to Canada. Rates vary by province. This tax only applies to our gift sets and tea accessories.

Do you offer gift wrapping?

We do not currently offer gift wrapping, but we do offer a several gift boxed products. Our gift boxes are as elegant as any gift solution on the market. Please explore our selection.

Will there be any pricing in my Tea Forté delivery?

Your Tea Forté delivery will include a packing slip that does not show any product pricing, taxes, or shipping costs, which is especially helpful when sending a gift. If you are interested in viewing the prices for a past order, you have several options:

Email: Your Order Confirmation email, which is emailed the day you place your order, lists all product prices, taxes, and shipping costs.

Online: If you have an online account with us, click here and sign into your Tea Forté account. Select the order you wish to view and click the “view order” button. All product prices are listed for each order.

Contact Us: Email us at Tea Forté Customer Experience, or call us at 1-800-721-1149. Our representatives can supply you will pricing, taxes and shipping costs of any order you placed on

Can I ship to multiple locations?

Yes! After placing 2 or more items in your Shopping Bag, click on the button "Ship to more than one address?", located on the bottom left side of the Shopping Bag page. When you ship to multiple locations, you can choose where to deliver each and every item in your cart. Please note that the free shipping threshold must be reached by each shipment individually in order to qualify for free shipping.

If you are looking to send Tea Forté to five or more addresses, we recommend our Corporate Gift Program, using our easy spreadsheet order form.

Is ordering on your site secure?

Absolutely! We use the latest industry standard 256-bit SSL encryption to ensure that your information is securely transmitted to our servers. Please view our Privacy Policy for more information about how we use and secure personal information.

Tea Quality and Testing

What are you doing to ensure the quality and safety of Tea Forté products?

The quality and safety of all our tea offerings is our mandate, to ensure that you enjoy only the highest quality and safest teas. All of our teas are naturally produced and undergo stringent quality assurance testing for pesticides and microbial contamination from the garden level to the post-harvest facilities, and through the final production processes and handling.

Tea Forté offers both conventional and organic teas, tea blends, and herbal tisanes to our consumers. All of our teas are rigorously tested for food safety and comply with US and EU regulations. The EU has stricter pesticide standards than the US and it also has test laboratories that detect pesticides at lower levels than US labs. The only way to ensure that teas are pesticide free, whether Camelia sinensis or herbal, is to buy certified organic teas or tisanes. All of Tea Forté organic teas meet both the US and EU standards. 

Tea Forté conventional blends, while not organic, undergo strict quality procedures. Washing/cleaning/sorting is one of the early processes for raw agricultural products. Each ingredient (tea, herbs, dried fruits, flowers, spices and other plant ingredients have to be processed and tested according to good manufacturing practices before blending and packing to ensure the cleanliness and safety of the product. All tea ingredients are tested before blending and packaging. All quality, food safety and toxicological safety are ensured in compliance with EU and US pesticide regulations.

Tea Forté offers a wide selection of both organic and conventional teas and herbal tisanes with or without flavoring. We use natural flavoring in some of our blends to create a unique taste experience. Flavored teas, both conventional and organic, are safe, clean and of as high a quality as unflavored teas. Tea Forté flavored teas are free from allergens and GMOs.

All of Tea Forté products are GMO free. This includes the material for our tea infuser, the ingredients in the teas and the natural flavors.

Tea Forté pyramid infusers are made from FDA approved, food safe, recyclable PET silken mesh fibers and hand-crafted into pyramid shape without the use of any chemicals or adhesives. Our pyramid is not made from PLA (poly lactic acid), a derivative of corn. Additionally our infuser material does not contain gluten, GMOs, corn nor any of the eight FDA recognized allergens (tree nuts, peanuts, milk, eggs, fish, crustacean shellfish, wheat or soybeans). Our infuser material has been tested by an accredited third party independent lab for food safety. Tea Forté’s signature pyramid is inert (does not react with boiling water), does not contain heat sealing adhesives and is designed to allow free flow of water for maximum tea infusion.

Is there an expiration date on tea?

Tea does not have an expiration date, but it can start to lose freshness over time. At Tea Forté we label all of our products with a "best by" date to ensure that you experience the best we have to offer.

We do recommend storing your tea in a dry, cool, dark space. Tea needs to be kept away from heat, light, air, and moisture to ensure its freshness. Do not store your teas in the freezer or refrigerator.

Is your tea certified Kosher?

Many of our teas, over 50 and growing, are certified Kosher by KOF-K. If you are looking to shop exclusively for kosher certified teas, start by visiting our Kosher Certified tea page. Our production facility is also certified Kosher by KOF-K. Click here to download a our official Kosher Certificate (PDF).

Is your tea Gluten Free?

Yes, all of our teas are Gluten Free with one exception, our winter seasonal blend Rum Raisin Biscotti.

Is your tea certified Organic or Fair Trade?

Our production facility is certified organic by CERES GmbH, a USDA accredited certification agent. This is an important step in our process of developing certified organic teas, click here for our updated list of Organic Certified teas.

Tea Forté is proud to be Fair Trade Certified and support the Fair Trade movement dedicated to building equitable and sustainable trading partnerships that create opportunities to alleviate poverty. Our Fair Trade Certified tea provides a pro-active premium paid directly to the tea estate workers which affords and supports fair wages and added benefits such as better housing, healthcare, education, safe working conditions, a sustainable environment and no child labor. Every time you purchase one of our Fair Trade Certified teas you join in the Fair Trade movement and become an advocate for humane working conditions worldwide. Click here for our updated list of Fair Certified teas.

Is your tea vegan?

Our blended teas and herbal tisanes are crafted using plant-derived ingredients and natural flavors including tea leaves, herbs, spices, fruits and flowers and are suitable for vegans. Please check the label however, as some of our teas may include honey.

Promotional Terms & Conditions

Note: Promotions are not available retroactively, nor are they available to our retail partners.

What are your current email promotions?

Gift Certificates: Promotions or savings of any kind cannot be applied to the purchase of a Tea Forté Gift Certificate.

Save 15% - Sign up for our Email list and receive a 15% savings code for your next order. Subject to change, offer expires at the discretion of Tea Forté.

Free standard shipping on U.S. orders of $49 or more - No promotion code needed. Restrictions apply, limited time only. Shipping addresses must be within the 48 contiguous U.S states, excludes shipping addresses to Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, APO/FPO/DPO addresses, military bases and international addresses. Valid on orders of $49 USD or more, after all discounts and promotions are applied. Taxes and prior purchases do not qualify toward $49 minimum. Subject to change, offer expires at the discretion of Tea Forté.

Free standard shipping to Alaska & Hawaii on orders of $99 or more - No promotion code needed. Restrictions apply, limited time only. Shipping addresses must be in Alaska or Hawaii. Subject to change, offer expires at the discretion of Tea Forté. Valid on  orders of $99 or more, after all discounts and promotions are applied. Taxes and prior purchases do  not qualify toward $99 minimum. Subject to change, offer expires at the discretion of Tea Forté.

Free shipping to Canada on orders of $99 or more - No promotion code needed. Restrictions apply, limited time only. Excludes shipping to Newfoundland and  Labrador,  Nunavut, Northwest Territories, and Yukon. Subject to change, offer expires at the discretion of Tea Forté. Valid on orders of $99 USD or more, after all discounts and promotions are applied. Taxes, import/export fees and prior purchases do not qualify  toward $99 minimum. Subject to change, offer expires at the discretion of Tea Forté.

How do I use my Gilt or Rue La La voucher?

Details for September 2019 Gilt and Rue La La offers:

  • Save on select items when you shop with your Gilt voucher of $50, $80, $160, or $250.
  • Third party items (items not made by Tea Forte) are excluded.
  • Voucher must be redeemed for the full amount in a single visit by December 10, 2019. No change or credit returned if the full amount is not used. After December 10, the voucher will be valid for the price paid.
  • Tax is not included and will be charged upon redemption where applicable.
  • Valid online at
  • Voucher is not valid for prior purchases, prior balances, or purchases of gift cards.
  • Voucher may not be combined with any other offer, promotion, coupon, discount, or gift certificate.
  • Voucher is not valid in stores or on
  • Voucher sale is final and non-refundable.

How does My Tea Forté Rewards work?

Sign up for My Tea Forté Rewards and earn 5% on every order.

How To Join: Go to the "My Tea Forté Rewards" tab on your Account page. Click "Join Rewards Now" button. That's it, start shopping to earn rewards. Your rewards dollars will be displayed within the My Account menu at the top of every page, and on your Account page.

How To Redeem: Once you have accumulated rewards, click the Tea Forté Rewards link on the Shopping Bag page, located just above the 'CHECKOUT NOW' button. Enter the amount of Rewards dollars you want to use and click the "APPLY" button. Your Rewards will be deducted from the order Subtotal.

Terms & Conditions: Rewards are good for purchases at only, and are not redeemable for cash. Rewards will show up in your account after your order is uploaded to our warehouse for processing. Rewards are not retroactive. Rewards may be used to purchase any eligible product from the website. You may apply any amount of your Rewards balance to your order, provided the balance of your order after the savings is no lower than $0.00. Rewards savings do not apply to taxes and shipping - they only apply to the cost of goods. Orders placed through other retail locations/websites are not eligible for Rewards savings. Rewards do not expire. Rewards are not refundable. Rewards are non-transferable. Tea Forté is not responsible for lost or stolen Rewards. Tea Forté, Inc. reserves the right to update or change My Tea Forté Rewards at any time without prior notice.

How does Refer a Friend work?

Give 20 - Receive 20. Share Tea Fort‌é with your friends who are new to Tea Forté and give them 20% off of their first purchase at You receive a $20 credit for each friend who purchases using your code.

Terms & Conditions: To qualify for a Refer A Friend promo code, the referred person must (i) be a new TeaForté.com customer, (ii) use a referral link to obtain the promo code and (iii) make a purchase on prior to the promotion code expiration if applicable. Referring customers will receive a referral credit in their account after the referral is confirmed and the referral credit is approved by a customer service member (approximately 24 hours after the referred friend makes their purchase). Customers are limited to referring two people per household. Referring customers may only earn one referral credit per referred person. In the event a referred person returns a purchased item and their lifetime order value decreases below the minimum purchase amount, the referral credit awarded to the referring customer will be rescinded. Customers may not refer anyone who has an existing account under an alternate email address. Offer not valid for our wholesale and retail partners. Any abuse of this offer, as determined by us in our sole discretion, may result in the rescission of the referring customer’s referral credit and the referred person’s promo code as well as both parties’ inability to participate in this or future promotions. Referral credit cannot be applied to previous purchases, and is not redeemable for cash. This referral program is subject to modification or termination at any time without notice in our sole discretion.

Other Questions

What are your Customer Experience hours of operation?

Our Customer Experience staff is available for e-mail and phone assistance Monday - Friday, from 9:00 AM to 6:00 PM, ET, excluding holidays. Our Customer Experience toll-free number is 1 (800) 721-1149.

How do I unsubscribe from your promotional emails?

We may email occasional updates and promotional offers if you make a purchase or sign-up to our promotional newsletter. If you wish to be permanently removed from this list, click the unsubscribe link at the bottom of any newsletter email, or, visit our Unsubscribe page. Note: It may take up to 24 hours for your unsubscribe request to be processed, thank you for your patience.

Can I purchase Tea Forté in a store?

Tea Forté's Flagship Store is located at 91 Newbury Street, in Boston, MA, in the heart of the Back Bay's Shopping District, a popular destination for visitors & residents alike. Learn more about our Newbury Street store.

We also sell Tea Forté products to many retail stores, spas, and restaurants around the world. To find a list of stores that sell Tea Forté in your area, please use our store locator. If you are outside the United States or Canada, please contact for a store recommendation or check our Shop Around The World page to see if you have an International Distributor in your country. Tea Forté is not a registered trademark in China.

Can I customize my own flavor selection in a Presentation Box?

Yes! Tea Forté is now proud to offer Tea Forté SELECT & Tea Forté SELECT Tea Chest, a customizable collection of 20 or 40 infusers. Choose from 24 of our most popular blends. We also offering occasion bands to "wrap" your gift. Click here for Tea Forté SELECT.

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