Customer Experience

SHIPPING POLICIES
> What types of shipping do you offer in the U.S., and what are your rates?
> What are your rates to Canada?
> How quickly will my order ship? 
> Charges for Incorrect and Old Addresses 
> Do you ship outside the U.S. and Canada?
> Do you ship to P.O Boxes? 
> Do you ship to APOs, FPOs or DPOs? 
> Do you ship to the U.S. Territories? 

RETURNS POLICIES and WARRANTY INFORMATION
> What is your Returns Policy?
> How do I return or exchange items from my order?
> What is your warranty on accessories? 

ORDERING & PAYMENT POLICIES
> What are your accepted payment methods?
> Can I use pre-paid Gift Cards to pay for my order?
> Do you have gift certificates?
> How do I check my gift certificate balance?
> Do you collect sales tax?
> Do you offer gift wrapping?
> Can I ship one order to multiple locations?
> Is ordering on your site secure?

TEA QUALITY AND TESTING
> What are you doing to ensure the quality and safety of Tea Forté products?
> Is there an expiration date on tea?
> Is your tea certified Kosher?
> Is your tea Gluten Free?
> Is your tea vegan?
> Is your tea certified organic, or Free Trade?

PROMOTIONAL TERMS & CONDITIONS
> What are your current email promotions?

OTHER QUESTIONS
> What are your Customer Service hours of operation?
> How do I unsubscribe from your promotional emails?
> Can I purchase Tea Forté in a store?
> Can I customize my own flavor selection in a Presentation Box or Event Box?

Shipping Policy

What types of shipping do you offer, and what are your rates? 
Tea Forté offers shipping to the US via UPS Ground, 2nd Day Air and Next Day Air, delivering Monday-Friday. Orders to US P.O. Boxes, US Territories and APO/FPO/DPO addresses are shipped via USPS Priority Mail. Canadian orders ship on Tuesdays & Thursdays via Purolator, import/export charges do apply.  See below for rates.

Rates for Continental US:

Order SubtotalUSPS Priority MailUPS Ground2nd Day AirNext Day Air
Under $23.99 $5.95 $5.95 $12.95 $19.95
$24 to $49.99 $7.95 $7.95 $15.95 $24.95
$50 to $149.99 FREE FREE $19.95 $34.95
$150 to $299.99 FREE FREE $24.95 $44.95
$300 to $499.99 FREE FREE $34.95 $59.95
$500 or more FREE FREE 10% of subtotal 15% of subtotal

Please allow 1-3 business days for USPS Priority Mail, 2-5 business days for UPS Ground.

Free U.S. GROUND Shipping on any order of $50 or more. Order subtotal must be $50 or more, subtotal does not include taxes and will be calculated after all promotion codes or other discounts have been applied. Restrictions apply, click for full details under Promotion Terms & Conditions.

Rates for Alaska & Hawaii:

Order SubtotalUSPS Priority Mail2nd Day AirNext Day Air
Under $74.99 $6.95 $29.95 $49.95
$75 to $149.99 $10.95 $39.95 $69.95
$150 to $299.99 $12.95 $49.95 $84.95
$300 to $499.99 $18.95 $59.95 $99.95
$500 or more 5% of subtotal 10% of subtotal 20% of subtotal

Please allow 3-5 business days for USPS Priority Mail deliveries.

Do you ship to APOs and FPOs? 
Yes! See below for rates.

Rates for APO/FPO/DPO:

Order SubtotalPriority Mail
Under $25 $6.95
$25 to $74.99 8.95
$75 to $149.99 FREE
$150 to $299.99 FREE
$300 to $499.99 FREE
$500 or more FREE

Transit times will vary 10-15 business days, depending on the destination.

Do you ship to P.O Boxes? 
Yes! We ship to both US and Canadian P.O. Boxes. U.S. shipments use USPS Priority Mail. Please refer to the country rate charts for pricing.

Do you ship to the U.S. Territories? 
Yes! Orders shipped to U.S. Territories (Puerto Rico, Guam and the U.S. Virgin Islands) ship USPS Priority Mail. See below for rates:

Rates for US territories (Puerto Rico, Guam, U.S. Virgin Islands):

Order SubtotalPriority Mail
Under $74.99 $8.95
$75 to $149.99 $10.95
$150 to $299.99 $15.95
$300 to $499.99 $18.95
$500 or more 5% of subtotal

Please allow 6-10 business days for delivery.

Do you ship to Canada?
Yes! We ship to Canadian addresses and PO boxes. All Canadian orders ship Tuesdays & Thursdays, orders must be placed by 10am to ensure your shipment leaves the warehouse that day. All credit cards are processed in U.S. Dollars. We are not responsible for any fees or exchange rate costs that your bank may charge for a foreign currency transaction. See below for rates and import/export charges.

Rates for Canada:

New Brunswick, Nova Scotia, Quebec, Ontario, Manitoba, Saskatchewan, Alberta, and British Columbia:

Order SubtotalPurolator Ground Shipping + Import/Export Costs
Under $99.00 $14.95
$99.00 or more FREE

Free Shipping to Canada on any order of $99 or more. Order subtotal must be $99 or more, subtotal does not include shipping fees, taxes, or import/export costs and will be calculated after all promotion codes or other discounts have been applied. Restrictions apply, click for full details under Promotion Terms & Conditions.

Newfoundland and Labrador, Nunavut, Northwest Territories, and Yukon:

Order SubtotalPurolator Ground Shipping + Import/Export Costs
Under $74.99 $14.95
$75 to $149.99 $17.95
$150 to $299.99 $22.95
$300 to $499.99 $28.95
$500 or more 16% of subtotal

How quickly will my order ship?
Orders ship the next business day. Next Day Air orders ship the same business day if placed by 1PM EST, otherwise they ship next business day. For Continental US, please allow 1-3 business days for USPS Priority Mail, and 2-5 business days for UPS Ground. For Alaska & Hawaii, please allow 3-5 days. For US Territories, please allow 6-10 days. For APO/FPO/DPO addresses, transit times will vary 10-15 days depending on the destination.  UPS orders are delivered Monday-Friday only. During peak periods (Thanksgiving, Christmas, Mother's Day), please allow 2-3 additional business days for your order to ship. Please refer to the UPS Shipping map for standard US transit times from our warehouse in Indiana.

 

Charges for Incorrect and Old Addresses
If you make a mistake in entering an address that requires a correction, we'll gladly contact UPS on your behalf. However, UPS charges an $12.90 service fee for intercepting a package already in transit. To prevent this additional charge, please check your shipping address and remove any old addresses from your Tea Forté Account Address Book.

Do you ship outside the U.S. and Canada?
We cannot currently ship outside the U.S. and Canada, but we do have international distributors. Please refer to our list of Global Sites to see if Tea Forté is available in your country. If you are trying to ship Tea Forté to friends or relatives in other countries to have them forward the product to your international destination, please choose PayPal as your payment type (or use an international credit card). Finally, if you are interested in becoming a international Tea Forté distribution partner, please contact international@teaforte.com.

Returns and Warranty Policies  

What is your Returns Policy?
We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, Tea Forté will gladly refund your purchase of tea or accessories within 30 days of receipt. For orders placed between Thanksgiving Day and December 25th, we accept returns through January 31st.

How do I return items from my order?
If you have an item that you wish to return, please contact us at info@teaforte.com or 1 (800) 721-1149 to receive a returned merchandise authorization (RMA) number. You MUST contact us prior to returning your products. WE DO NOT ACCEPT RETURNS WITHOUT AN RMA NUMBER. We do not issue credit for items returned without an RMA number. We do not cover the costs of return shipping charges unless due to company error. In order to receive full credit, all returns must be unopened in their original packaging and in resalable condition.

How do I exchange items from my order?
Tea Forté will gladly exchange any unopened product for product of comparable value within 30 days of receipt. You will be responsible for shipping costs to us unless due to company error. You must contact us at info@teaforte.com or 1 (800) 721-1149 for an RMA number. No exchange will be given for items returned without an RMA number.

What is your warranty on accessories?
All Tea Forté accessories carry a limited one year warranty on manufacturer defects. Proof of purchase must be provided documenting purchase is within time-frame to receive replacement. Please retain purchase receipts for your records. For third party products not produced by Tea Forté, please see specific manufacturer warranty (usually located on the product box) for specific terms and conditions. Please retain purchase receipts for your records.

Ordering & Payment Policies 

What are your accepted payment methods?
Tea Forté accepts Visa, MasterCard, American Express, Discover, PayPal and Pay with Amazon. Please note, Pay with Amazon is NOT Amazon Prime, it is merely using the payment method from your Amazon account. All transactions are in U.S. Dollars. You may also make payment by personal check, certified check, or money order in U.S. currency only. Just place items in your shopping cart, proceed to checkout and complete checkout up to the point where we ask for credit card information. Print out the order summary on that page and mail the information to us with your payment. Please note that orders mailed to us require a longer processing time than those placed on our website. Please remit payment along with your order form to:

     Mail Orders
     Tea Forté
     23 Bradford St
     Concord, MA 01742

Can I use pre-paid Gift Cards to pay for my order?
YES. When using a pre-paid Gift Card from VISA, MasterCard or AMEX, enter the pre-paid Gift Card number in the Credit Card field in Payments. When using prepaid gift cards, the amount on the card must MEET or EXCEED the amount of your online order. For example, if you have a $50 VISA Gift Card, and your order total is $75, your gift card will be declined, because the card does not have enough funds to cover the entire order total.

Some stores and websites offer their own Gift Cards or Gift Certificates. When used, they simply deduct the amount of the card (for example $50) from your online order total (for example $75). You then pay the remaining balance with a credit card or payment of your choice ($25). Our Tea Forté Gift Certificates and Tea Forté E-Gift Cards work this way.  

Do you have gift certificates?
YES. Our Gift Certificates are a perfect alternative to guessing someone's favorite tea blend or product. You may print the certificate from our website and deliver in person, or, send it via email. Since we do not send a physical certificate or card, there is no shipping charge for Tea Forté Gift Certificates. NOTE: Gift Certificates apply only to the cost of product(s) and associated taxes, Gift Certificates do not apply to shipping charges.

How do I check my Gift Certificate balance?
If you used a portion of your Gift Certificate, your remaining balance will be saved in your Tea Forté account. To check your Gift Certificate balance, sign in to your Tea Forté Account and click on the tab Gift Certificates.

Do you collect sales tax?
Tea Forté is required to collect U.S. sales tax on orders from California, Florida, Massachusetts, New Jersey, Wisconsin and Washington. Due to regulations, Tea Forté must charge a Canadian GST/HST rate tax. The rates vary by province, see a list of rates below. This tax only applies to our gift sets and tea accessories:

Canadian ProvinceSales Tax
Alberta 5%
British Columbia 5%
Manitoba 5%
New Brunswick 13%
Newfoundland & Labrador 13%
Northwest Territories 5%
Nova Scotia 15%
Nunavut 5%
Ontario 13%
Prince Edward Island 14%
Quebec 5%
Saskatchewan 5%
Yukon 5%

 

Do you offer gift wrapping?
We do not currently offer gift wrapping, but we do offer a several gift boxed products. Our green gift boxes are as elegant as any gift solution on the market. Please explore our selection.

Can I ship one order to multiple locations?
If you are looking to send Tea Forté to five or more addresses, we recommend our Corporate Gift Program, and our easy spreadsheet order form. For fewer than five order, we're sorry, but that feature is not yet available. You will have to place a different order for each shipping location.

Is ordering on your site secure?
Absolutely! We use the latest industry standard 256-bit SSL encryption to ensure that your information is securely transmitted to our servers. Please view our Privacy Policy for more information about how we use and secure personal information.

Tea Quality and Testing 

What are you doing to ensure the quality and safety of Tea Forté products?
The quality and safety of all our tea offerings is our mandate, to ensure that you enjoy only the highest quality and safest teas. All of our teas are naturally produced and undergo stringent quality assurance testing for pesticides and microbial contamination from the garden level to the post-harvest facilities, and through the final production processes and handling.

Organic
Tea Forté offers both conventional and organic teas, tea blends, and herbal tisanes to our consumers. All of our teas are rigorously tested for food safety and comply with US and EU regulations. The EU has stricter pesticide standards than the US and it also has test laboratories that detect pesticides at lower levels than US labs. The only way to ensure that teas are pesticide free, whether Camelia sinensis or herbal, is to buy certified organic teas or tisanes. All of Tea Forté organic teas meet both the US and EU standards. 

Tea Forté conventional blends, while not organic, undergo strict quality procedures. Washing/cleaning/sorting is one of the early processes for raw agricultural products. Each ingredient (tea, herbs, dried fruits, flowers, spices and other plant ingredients have to be processed and tested according to good manufacturing practices before blending and packing to ensure the cleanliness and safety of the product. All tea ingredients are tested before blending and packaging. All quality, food safety and toxicological safety are ensured in compliance with EU and US pesticide regulations.

Flavors
Tea Forté offers a wide selection of both organic and conventional teas and herbal tisanes with or without flavoring. We use natural flavoring in some of our blends to create a unique taste experience. Flavored teas, both conventional and organic, are safe, clean and of as high a quality as unflavored teas. Tea Forté flavored teas are free from allergens and GMOs.

GMOs
All of Tea Forté products are GMO free. This includes the material for our tea infuser, the ingredients in the teas and the natural flavors.

Packaging
Tea Forté pyramid infusers are made from FDA approved, food safe, recyclable PET silken mesh fibers and hand-crafted into pyramid shape without the use of any chemicals or adhesives. Our pyramid is not made from PLA (poly lactic acid), a derivative of corn. Additionally our infuser material does not contain gluten, GMOs, corn nor any of the eight FDA recognized allergens (tree nuts, peanuts, milk, eggs, fish, crustacean shellfish, wheat or soybeans). Our infuser material has been tested by an accredited third party independent lab for food safety. Tea Forté’s signature pyramid is inert (does not react with boiling water), does not contain heat sealing adhesives and is designed to allow free flow of water for maximum tea infusion.

Is there an expiration date on tea?
Tea does not have an expiration date, but it can start to lose freshness over time. At Tea Forté we label all of our products with a "best by" date to ensure that you experience the best we have to offer.

We do recommend storing your tea in a dry, cool, dark space. Tea needs to be kept away from heat, light, air, and moisture to ensure its freshness. Do not store your teas in the freezer or refrigerator.

Is your tea certified Organic or Fair Trade?
Our production facility is certified organic by CERES GmbH, a USDA accredited certification agent. This is an important step in our process of developing certified organic teas. 

Is your tea certified Kosher?
Many of our teas, over 50 and growing, are certified Kosher by KOF-K. If you are looking to shop exclusively for kosher certified teas, start by visiting our Kosher Certified tea page. Our production facility is also certified Kosher by KOF-K. Click here to download a our official Kosher Certificate (PDF).

Is your tea Gluten Free?
Yes, all of our teas are Gluten Free with one exception, our newly created Rum Raisin Biscotti.

Is your tea vegan?
Our teas, blended teas and herbal tisanes are crafted using only plant-derived ingredients and natural flavors including tea leaves, herbs, spices, fruits and flowers and are suitable for vegans.  Tea Forté is proud to be Fair Trade Certified and support the Fair Trade movement dedicated to building equitable and sustainable trading partnerships that create opportunities to alleviate poverty. Our Fair Trade Certified tea provides a pro-active premium paid directly to the tea estate workers which affords and supports fair wages and added benefits such as better housing, healthcare, education, safe working conditions, a sustainable environment and no child labor. Every time you purchase one of our Fair Trade Certified teas you join in the Fair Trade movement and become an advocate for humane working conditions worldwide.

Promotional Terms & Conditions

Save 15%  - Save 15% on your entire order at teaforte.com. Use code 15FORYOU at checkout for savings. Not combinable with any other offer or promotion. Offer ends at the discretion of Tea Forté.

Free U.S. GROUND Shipping on any order of $50 or more - No promotion code needed. Restrictions apply, limited time only. Valid on orders of $50 USD or more, after all discounts and promotions are applied. Taxes and prior purchases do not qualify toward $50 minimum. Shipping addresses must be in the 48 contiguous U.S. only. Excludes Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, APO/FPO/DPO addresses, military bases and international addresses. Offer expires at the discretion of Tea Forté.

Free Shipping to Canada on any order of $99 or more - No promotion code needed. Restrictions apply, limited time only. Valid on orders of $99 USD or more, after all discounts and promotions are applied. Taxes, import/export fees and prior purchases do not qualify toward $99 minimum. Excludes shipping to Newfoundland and Labrador, Nunavut, Northwest Territories, and Yukon. Offer expires at the discretion of Tea Forté.

Other Questions 

What are your Customer Service hours of operation?
Our Customer Experience staff is available for e-mail and phone assistance Monday - Friday, from 9:00 AM to 6:00 PM, EST, excluding holidays. Our Customer Experience toll-free number is 1 (800) 721-1149.

How do I unsubscribe from your newsletter?
We may email occasional updates and promotional offers if you make a purchase or sign-up to our promotional newsletter. If you wish to be permanently removed from this list, please visit this page to unsubscribe. Note: It may take up to 10 days for your unsubscribe request to be processed, thank you for your patience.

Can I purchase Tea Forté in a store?
We sell Tea Forté products to many stores, spas and restaurants around the world. Please try our store locator for a list of stores in your area. If you are outside the United States or Canada, please contact international@teaforte.com for a store recommendation or check our Global Sites page to see if you have an International Distributor in your country. Tea Forté is not a registered trademark in China.

Can I customize my own flavor selection for a box of tea?
We're sorry, not at this time. Our infusers are not packaged for individual resale or self-assortment. In order to bring you the freshest possible tea and to ensure the tea is labeled correctly for allergies and FDA requirements, we are unable to repackage infusers according to customer orders. We do expect to have this option available sometime in 2016, so stay tuned!