Careers

Tea Forté is a high-growth, fast-paced, innovative lifestyle, and prestige company that has established its name in the exclusive arena of international luxury tea brands by defining the contemporary ceremony of tea. Tea Forté offers competitive salaries, a comprehensive benefit package and an opportunity to be an integral part of a fast-growing, dynamic and creative team.

Our most current job openings are listed below. If Tea Forté sounds like a good match for your career goals, please submit your resume AND cover letter to careers@teaforte.com. Tea Forté is an Equal Opportunity Employer.
Tea Forté is located in West Concord, MA.

 
 

Key Account Coordinator

Tea Forte, the global luxury tea brand identified around the world as the ultimate tea experience is seeking a Key Accounts Coordinator at our corporate headquarters in Concord, MA to help us expand our fantastic team. This small office is looking for an energetic, personable, flexible and exceptional individual to join us.

Job Description
• Manage order processing activity for all key accounts.
• Ensure vendor compliance with all customer routing and vendor guides. Communicate updated customer requirements with all internal departments and warehouse to avoid charge-backs.
• Coordinate all special handling/ticketing requirements with customer and distribution center.
• Develop and maintain relationships with key account contacts. Assist sales by serving as primary point of contact for Key Accounts Director.
• Provide customer service support and retail order processing for assigned rep accounts.
• Liaise with all internal personnel and distribution center to ensure on-time shipment of customer orders.
• Proactively identify and address any service obstacles that could impact overall customer satisfaction.
• Research and resolve customer problems. Escalate problem inquiries to Customer Experience Manager or Key Accounts Director for resolution as appropriate.

Qualifications
• Minimum 2-5 years customer service experience in retail/wholesale environment.
• Strong written and verbal communication skills.
• Ability to juggle multiple priorities on a daily basis.
• Strong computer skills including proficiency in MS office applications and experience using ERP software.
• Team player who thrives in a fast-paced, high-growth environment.
• Experienced computer & internet user, MS Office suite including strong Excel skills
• Excellent interpersonal skills.
• Comfortable presenting to Director and VP level decision makers
• Must be highly motivated and passionate about our brand and goals.

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Customer Experience Representative

Tea Forte, the global luxury tea brand identified around the world as the ultimate tea experience is seeking a Customer Experience Representative at our corporate headquarters in Concord, MA to help us expand our fantastic team. This small office is looking for an energetic, personable, flexible and exceptional individual to join us.

Job Description
• Order processing for Retail, Wholesale, and Web customers.
• Directly handle customer inquiries on Tea Forte products, policies and procedures ensuring excellent customer satisfaction and adherence to established departmental guidelines.
• Proactively identify and address any service obstacles that could impact overall customer satisfaction.
• Research and resolve customer problems. Escalate problem inquiries to Customer Experience Manager for resolution as appropriate.
• Availability Monday – Friday 9am-6pm – Possible weekends and evenings during peak times.

Qualifications
• Minimum 2-5 years customer service experience in retail/wholesale environment.
• Strong written and verbal communication skills.
• Ability to juggle multiple priorities on a daily basis.
• Strong computer skills including proficiency in MS office applications and experience using ERP software.
• Team player who thrives in a fast-paced, high-growth environment.
• Excellent interpersonal skills.
• Must be highly motivated and passionate about our brand and goals.

To apply, please send resume and cover letter to careers@teaforte.com with Customer Service Representative in the subject line.


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Purchasing Assistant

Tea Forte, the global luxury tea brand identified around the world as the ultimate tea experience is seeking an experienced production planner at our corporate headquarters in Concord, MA. The position will be responsible for monitoring, planning, scheduling, communication and delivery of inventory to two warehouses. The ideal candidate for this position must be able to thrive in an entrepreneurial environment, be highly organized, creative, motivated, and passionate about our brand and goals.
Job Description
Provide assistance and support to the Demand Planners and Supply Chain Manager with responsibilities to include sourcing, planning, logistics support, and analyzing supply chain and purchasing data to meet the sales and inventory needs of the company.
Responsibilities
• Maintain vendor shipment status report according to the master production schedule by initiating regular communication with vendors, customs brokers, freight forwarders and logistics providers.
• Communicate shipment status updates to Customer Experience and Sales Teams.
• Prepare and submit import documentation and regulatory filings throughout the supply chain including US and EU Customs, ISF and FDA filings.
• Input and communicate purchase orders.
• Maintain accurate records related to purchases.
• Review and confirm accuracy of purchase order confirmations and vendor shipment documentation.
• Monitor order status to assure timely and satisfactory delivery.
• Communicate with US and EU partner warehouses on shipment arrival schedules.
• Prepare and maintain internal reports.
• Develop and maintain a solid knowledge and working relationship with vendors.
Qualifications
• 1-3 years purchasing, buying, logistics or supply chain experience.
• Advanced MS Excel and Word skills.
• Professional verbal and written communication skills.
• Positive attitude and willingness to learn.
• Resourceful and able to solve day-to-day issues.
• Strong organizational skills.
• Must be able to work independently and within a team, establish priorities and multi-task.

To apply, please send resume and cover letter to careers@teaforte.com with Customer Service Representative in the subject line.


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