Tea Forté is a high-growth, fast-paced, innovative lifestyle, and prestige company that has established its name in the exclusive arena of international luxury tea brands by defining the contemporary ceremony of tea. Tea Forté offers competitive salaries, a comprehensive benefit package, and an opportunity to be an integral part of a fast-growing, dynamic and creative team.

Customer Experience Representative

Customer Experience Representative

Tea Forté is seeking an experienced Customer Experience Representative to join our growing team. Tea Forté is the award winning global luxury tea company renowned for its variety and unparalleled quality of hand-crafted teas, design-driven accessories, exquisite packaging and luxuriant approach. Reporting to the Customer Experience Manager, this position will have the responsibility for order processing and general customer service support of all of our sales distribution channels. This position is based at our corporate headquarters located in Concord, MA.

Key Responsibilities:

  • Order processing for wholesale and web customers
  • Provide front-line support for both customers and field sales reps in all aspects of customer service
  • Directly handle customer inquiries via phone and email on Tea Forté products, policies and procedures ensuring excellent customer satisfaction and adherence to established departmental guidelines
  • Liaise with all internal personnel and distribution center to ensure on-time shipment of customer orders
  • Proactively identify and address any service obstacles that could impact overall customer satisfaction
  • Research and resolve customer problems. Escalate problem inquiries to Customer Experience Manager for resolution as appropriate
  • Availability Monday-Friday 9:00 AM - 6:00 PM with the possibility of weekends and evenings during peak times

Requirements and Skills of a Successful Candidate:

  • Minimum 2-5 years customer service experience in retail/wholesale environment
  • Excellent communication skills and ability to juggle multiple priorities on a daily basis
  • Strong computer skills including proficiency in MS office applications and experience using ERP software
  • Team player who thrives in a fast-paced, high-growth environment
  • Must be highly motivated and passionate about our brand and goals
  • Excellent relationship-building skills
  • Must possess an ability to achieve and deliver a superior level of customer satisfaction

Please send a resume and cover letter to